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What Happens When Employees Come First

Wednesday, 11 April 2018 11:57
Customer service always has been and always will be critical for business. Yet one local West Michigan business strives for customer service excellence by putting employees—not customers—first. Read more...
There comes a time in every woman's career when it's time to make change—whether or not she recognizes that. Personal or professional growth doesn't always come easy; sometimes, it's downright frightening. Read more...
As someone who has always worked in customer service, I often wonder if I pay more attention to quality customer service (or the lack thereof) than those around me. Read more...
This past January, brands and users on Facebook were dealt a shock—or at least a lot of confusion—when Mark Zuckerberg announced a change to the News Feed algorithm affecting what content will be favored and how. Read more...
Olivet College in Olivet, Michigan, has a long history of challenging the status quo. Read more...

Silly Looks Good on a Team

Tuesday, 30 January 2018 14:01
The importance of creative team-building activities. Read more...
In 2017, digital ad spending surpassed traditional television ad spending for the first time ever. Marketers, business owners and consumers should absolutely be ready for that gap in ad spends to continue to widen. Read more...

Amazing Things Are Happening in Healthcare

Wednesday, 03 January 2018 10:52
Women in healthcare: It's time to invest in yourself, so you may better serve others. Whether you're connected to healthcare through law, finance, insurance or clinical experience, the Western Michigan Healthcare Financial Management Association invites you to attend the second annual Women in Healthcare Leadership Event, January 18, 2018, from 3:30 p.m. to 7 p.m., at Grand Valley State University's Eberhard Center. Read more...

How To Be Social Online

Wednesday, 15 November 2017 05:21
Business used to be conducted at a conference table, on the golf course or over drinks. Though this is still commonplace, more and more business is being done online. Read more...

The Gender Gap in Leadership: Action Required

Wednesday, 08 November 2017 06:33
Data doesn't lie. The Inforum 2017 Michigan Women's Leadership Report released this week shows that while women are making strides, the gender gap at the highest levels of leadership in Michigan's largest public companies is long-lived and persistent. Read more...
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