Who Do You Trust?

Jim, already retired twelve years, had owned his own welding business. Terry, his wife, ran the household. When we met with them, they pulled out their investment dividend records, as Terry recorded each check they received.   The first meeting was to learn about...
You Need a Mentor

You Need a Mentor

Overcoming obstacles and developing skills necessary for the corporate sector can be more easily accomplished with the moral support and sage advice of those who have gone before. Many women in West Michigan are already taking part in mentorship programs within their...
Three Traits for Excellence

Three Traits for Excellence

Have you ever wondered what type of commitment it takes to become an Olympic athlete? Being the best athlete has never been something to which I aspired, but being the best I can be as an employer and team member is something for which I do strive. Olympic athletes...
Rapid Response is Key

Rapid Response is Key

The CEO of a major bank once said, “When you have a customer crisis, there is rarely an easy solution—the solution actually lies in how rapidly, energetically, and sincerely you respond to their complaint. The quality of your response is the solution.” “Just as...
Five Tips for Hiring a Web Developer

Five Tips for Hiring a Web Developer

If you can afford to have your brand new warehouse built from the ground up, who are you going to hire to build it? The intelligent answer is simple: a reputable building contractor with happy clients and lots of experience, right? Why on earth would you invest your...