by Kelsea Rounds | Apr 11, 2018 | Career
Customer service always has been and always will be critical for business. Yet one local West Michigan business strives for customer service excellence by putting employees—not customers—first. Open Systems Technologies (OST) operates on an...
by Kelsea Rounds | Jan 11, 2017 | Career
Leadership development is a lifelong quest; it’s an art, a discipline, a balance of many traits. One challenge for leaders is how to be authentic in the difficult situations we face each day. The dictionary defines “authentic” as “not false or...
