A Big Plate of Nothing

A Big Plate of Nothing

My spring break was a vacation from phrases I hear all too often and don’t really want to hear again. The phrases are spoken by my daughter, aka, The Teenager, whom I love dearly, but sometimes when she speaks, it affects me like nails on a chalkboard. That grinding,...

Customer Service Lessons from Mardi Gras

While wandering the streets of New Orleans, during what is their busiest celebration of the year–Mardi Gras–my sister and I noticed many local merchants rolling their eyes, sighing, and making snide comments about the chaos around them. They were done with the...