by Kelsea Rounds | Apr 11, 2018 | Career
Customer service always has been and always will be critical for business. Yet one local West Michigan business strives for customer service excellence by putting employees—not customers—first. Open Systems Technologies (OST) operates on an...
by Kelsea Rounds | Jul 20, 2016 | Profile
When Sue Cunningham’s father passed away in December 2014, shortly after being diagnosed with cancer, Sue inherited more than a business—she inherited her father’s leadership role in the family answering service, Cunningham Communications. “My dad...
by Kelsea Rounds | Oct 7, 2015 | Blog
To me, food service is serious stuff. Maybe it’s because I love good food. Maybe it’s because if I’m going to pay for the convenience of not making it myself, there’s a certain level of service I expect. Regardless, I recently had two vastly...
by Kelsea Rounds | May 1, 2012 | Career
Treat others as you want to be treated is the Golden Rule of customer service, right? In a day and age where service is clearly lacking, the Golden Rule is hard to find, let alone define. Wikipedia defines customer service as “a series of activities designed to...
by Kelsea Rounds | Mar 1, 2012 | Blog
While wandering the streets of New Orleans, during what is their busiest celebration of the year–Mardi Gras–my sister and I noticed many local merchants rolling their eyes, sighing, and making snide comments about the chaos around them. They were done with the...
